Privacy Policy

ATTENTION: ALL USERS ARE REQUESTED TO READ THE FOLLOWING PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES.

FOR PATIENTS

1. Introduction
Welcome to Evereast Health Limited. Our platform operates as an advanced technological infrastructure that enables registered medical practitioners to provide health-related services and healthcare to patients. Our mission is to ensure accurate, efficient, and accessible medical services while fostering collaboration among healthcare professionals through innovative telemedicine solutions.

By using Evereast Health, you consent to the collection, storage, and application of your information as outlined in this Privacy Policy. If you disagree with any part of this policy, we request you to discontinue the use of our services.

We prioritize the privacy and security of your personal and health information, adhering to strict confidentiality standards as prescribed by applicable laws and ethical guidelines.

2. Information We Collect, Use, and Disclose

2.1. Personal Information:
During registration, we collect details such as your name, date of birth, contact information, and medical history to deliver personalized telemedicine services.

2.2. Health Information:
During consultations, our medical practitioners may gather information about your health, medical conditions, treatments, and other related data to provide accurate advice and effective care.

2.3. Usage Data:
We may collect data on your interactions with our platform, including log files, device details, and IP addresses, to enhance service delivery and optimize the user experience.

2.4. Healthcare Provider Confidentiality:
All healthcare professionals affiliated with Evereast Health are registered practitioners and are obligated to maintain the confidentiality of patient data as per the Bangladesh Medical and Dental Council (BMDC) guidelines and ethical standards.

2.5. Research and Innovation:
Your anonymized data may be used for research, service improvement, and innovation purposes to enhance telemedicine services and develop new healthcare solutions.

2.6. Third-Party Disclosures:
In specific cases, your information may be shared with third-party service providers, such as diagnostic centers, to facilitate medical services. Any sharing of sensitive data will be done with your consent and in adherence to data protection regulations.

3. Confidentiality of Data
We are committed to safeguarding the confidentiality of your health information. Our practices align with:

• The Bangladesh Medical and Dental Council Telemedicine Guidelines (July 2020).
• Relevant privacy laws and ethical standards under the BMDC Code of Conduct.

4. Third-Party Involvement
Your information may be shared with authorized third-party entities solely for the purpose of providing the services you request. For example:

• Arranging diagnostic tests.
• Facilitating medical appointments.

Sensitive information will be anonymized or pseudonymized before being shared unless necessary for healthcare delivery.

5. Subsidiaries and Affiliates
In cases where Evereast Health collaborates with subsidiaries, affiliates, contractors, or service providers, these entities are bound by strict confidentiality agreements to protect your data.

Information may also be disclosed:

• To comply with legal obligations or court orders.
• To protect the rights, safety, or health of individuals.

6. Disclaimers
In the event of organizational changes such as mergers, acquisitions, or asset transfers, your data may be transferred to the new entity. Any updates to this policy will be communicated in advance.

Evereast Health is not liable for unauthorized third-party access to data resulting from malicious actions. We will, however, take all necessary legal and technical measures to mitigate risks.

7. Request, Inquiry, and Complaints
For assistance with your rights or to address grievances, please contact us at:

• info@evereasthealth.com.bd.

If you believe your privacy has been compromised, you may lodge a formal complaint, and our team will promptly address your concerns.

8. Alterations and Amendments
We reserve the right to update this Privacy Policy to meet evolving legal, technological, and operational requirements. Updated versions will be published on our website and application. Continued use of our services constitutes your agreement to the revised terms.

FOR DOCTORS

1. Introduction
This section outlines the responsibilities and obligations of medical practitioners affiliated with Evereast Health Limited. By using our platform, you agree to the terms outlined below, including the ethical handling of patient data and adherence to applicable laws.

2. Use and Disclosure of Health Information
2.1. Doctors are required to maintain strict confidentiality of patient information, including medical records, diagnostic results, and treatment plans.
2.2. Patient data may only be shared with authorized entities to facilitate care delivery or operational requirements.
2.3. All doctors must adhere to BMDC guidelines, ensuring the highest standards of professionalism and ethical conduct.

3. Confidentiality and Third-Party Access
All third-party interactions involving patient data must comply with this policy, and doctors are prohibited from sharing any information without explicit authorization from Evereast Health.

4. Professional Responsibility
Doctors affiliated with Evereast Health must:

• Adhere to the BMDC Telemedicine Guidelines.
• Respect the sensitivity of patient information and ensure its secure handling.

5. Amendments and Compliance
Any modifications to this policy will be communicated promptly, and continued affiliation with Evereast Health signifies acceptance of the updated terms.

By using Evereast Health services, all users and doctors agree to the terms outlined in this Privacy Policy.

For inquiries, please contact us at:
info@evereasthealth.com.bd